Refund policy

Returns & Exchanges

Last updated: 12 November 2026.

You can request a return within 14 days after receiving your order. If items from the same order are delivered separately, this period starts when you receive the last item. Your mandatory consumer rights are not affected by this policy.

How to request a return or exchange

Visit your account, open your order and select the items you would like to return. If you would like an exchange, include the replacement item, colour and size in your request note, or email support@coppingzone.com with your order number. We will confirm availability and send the relevant instructions.

You may also contact us by email to exercise a statutory right of withdrawal. A clear withdrawal notice does not depend on our prior approval. To cancel before delivery, contact us or use any cancellation option available in your account.

Free exchanges

Accepted exchanges are free: we provide a prepaid return shipping label at no cost to you and cover shipping of the replacement. You do not need to buy the return label yourself. If the replacement has a different price, we will confirm the difference before proceeding. A refund of a price difference remains part of the exchange.

Returns for a refund

For a change-of-mind return for a refund, you are responsible for the return shipping cost. If we arrange the return label, we will tell you its cost before you use it and deduct that cost once from your refund. If you arrange and pay for your own return shipping, we will not deduct another return shipping charge.

Different arrangements apply if an item is defective, damaged, incorrect or otherwise covered by a mandatory consumer remedy, as explained below.

Return condition and dispatch deadline

Please return the items with their tags, accessories and original packaging where available. You may inspect and try on an item as you would in a shop. Any deduction for diminished value will be limited to what applicable law permits for handling beyond what is necessary to inspect the item. Missing or opened packaging alone does not remove your statutory rights.

Send the items back within 14 days after notifying us that you wish to return them, using the instructions provided. Retain proof of postage and tracking. Where applicable law extends a deadline that falls on a weekend or public holiday, that extension applies.

Damaged, defective or incorrect items

Please contact support@coppingzone.com with your order number, a description of the issue and, where possible, photos. We will arrange the appropriate remedy and cover the necessary return shipping where required. These requests are not treated as ordinary change-of-mind returns, and your statutory rights remain unaffected.

Exceptions

A discount alone does not remove your statutory right to return an item. Products clearly marked final sale at the time of purchase are excluded only from voluntary returns where permitted by law. Personalised products, gift cards and any other legally exempt items remain subject to the exceptions allowed by applicable law.

Items supplied through an exchange are not eligible for another voluntary return or exchange. This does not restrict any mandatory withdrawal rights or rights relating to faulty, misdescribed or incorrect goods.

Return addresses

We will confirm the appropriate return address and shipping instructions for your request. Please follow those instructions rather than the sender address on the original parcel.

• United States: Copping Zone SRL, 3 Germay Dr Ste 5 PMB 75359, Wilmington, Delaware 19804, USA.
• Europe: Copping Zone SRL, Via Algajola 2, 00122 Rome, Italy.
• China: NextSmartShip, No. 39 Lianhuan Road, Lianping Village, Dalingshan Town, Dongguan City, Guangdong Province, China. Contact number: +86 1812856705.

Refunds and statutory withdrawal

Refunds are issued to the original payment method, unless you expressly agree otherwise. For a statutory withdrawal, we will refund the payments required by law within 14 days after receiving your notice. Where legally permitted, we may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever happens first.

For a full statutory withdrawal, we also refund the original standard delivery charge where required. Any additional amount paid for a more expensive delivery option is not refundable unless applicable law requires otherwise.

For other eligible returns, we normally process the refund within 10 business days after receiving and inspecting the goods, subject to any shorter legal deadline. Your bank or payment provider may need additional time to post the credit. We will provide a breakdown of the refund and any permitted deductions.

Restocking fee

For change-of-mind returns for a refund on orders delivered outside the European Union and the United Kingdom, a 10% restocking fee is deducted from the amount actually paid for the returned items after discounts. It is calculated only on the items returned for a refund, not on the whole order, the original delivery charge or items kept or exchanged. The return shipping cost is separate.

No restocking fee applies to orders delivered to the European Union or the United Kingdom, to exchanges (including any price-difference refund), to defective, damaged or incorrect items, to cancellations or out-of-stock refunds, or where the charge is prohibited by applicable consumer law. In a mixed return, exchanged items remain exempt.

This fee applies only to orders placed after publication of this updated policy. Earlier orders remain subject to the return terms in effect when they were placed. Mandatory consumer rights always take precedence.