Returns & Exchanges

How do I request a return or exchange?

You can request a return within 14 days after receiving your order. If your order arrives in separate deliveries, the period starts when you receive the last item.

1. Open your account and select your order.
2. Select the items you would like to return and add a note. For an exchange, tell us the replacement item, colour and size, or email support@coppingzone.com with your order number.
3. We will confirm the arrangements and send the shipping instructions.

Exchanges

Accepted exchanges are free. We provide a prepaid return label at no cost to you and cover shipping of the replacement. You do not need to buy a return label yourself. We will confirm any difference in item price before proceeding.

Returns for a refund

For a change-of-mind return for a refund, return shipping is paid by the customer. If we provide the label, its cost is confirmed before use and deducted once from the refund. If you buy your own return shipping, we will not charge it again.

Please read our Refund Policy for the complete refund terms and applicable exceptions.

Returning your items

Send the items back within 14 days after notifying us of the return, following the instructions provided, and retain proof of postage and tracking. Include tags, accessories and original packaging where available. You may inspect or try on an item as you would in a shop.

We will confirm the appropriate return address in Italy, the United States or China. Please use the address in your return instructions rather than the sender address on your parcel.

Issues with your order

If an item is defective, damaged or incorrect, contact support@coppingzone.com with your order number and details of the issue. We will arrange the appropriate remedy. To cancel before delivery, contact us or use any cancellation option available in your account.

Refund timing

Refunds are issued to the original payment method. Timing, eligibility and any permitted deductions are explained in our Refund Policy. Your mandatory consumer rights are unaffected.

Restocking fee

For change-of-mind returns for a refund on orders delivered outside the European Union and the United Kingdom, a 10% restocking fee is deducted from the amount actually paid for the returned items after discounts. It is calculated only on the items returned for a refund, not on the whole order, the original delivery charge or items kept or exchanged. The return shipping cost is separate.

No restocking fee applies to orders delivered to the European Union or the United Kingdom, to exchanges (including any price-difference refund), to defective, damaged or incorrect items, to cancellations or out-of-stock refunds, or where the charge is prohibited by applicable consumer law. In a mixed return, exchanged items remain exempt.

This fee applies only to orders placed after publication of the updated Refund Policy. Earlier orders remain subject to the return terms in effect when they were placed. Mandatory consumer rights always take precedence.