To start the return process for your order, please enter your email address or phone number and the order number below.
You cannot apply for a return if you haven't received your order yet.
If you wish to cancel your order please DM us on Instagram or send us an email at firstname.lastname@example.org
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 16 days from the receiption of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
- The return must be shipped within 16 days from the reception of your order
Free gifts or promotional items are not returnable!
Where can I return my items?
- UNITED STATES OF AMERICA | 539 W. Commerce St Dallas, TX USA 75208 Suite 730
- UNITED KINGDOM | Unit 46067, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom.
- CHINA | 4th Floor, Building A, No.8 Xin 'an Hengzhong Road, Chang 'an Town, Dongguan City, Guangdong Province, China The recipient: Fengqing Yang Phone number: 0086-15226419191 Zip code: 523841 (Only for customers inside China)
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.